Privacy Policy for Wave CRM and Calling System

Last Updated: 2023

Welcome to Wave, a CRM combined with a calling system, provided by T2 (“we,” “us,” or “our”). This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your personal information when you use our services. By accessing or using Wave, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following categories of personal information from users in the Saudi Arabian market:

Contact Information: such as your name, email address, phone number, and mailing address.
User Account Information: including usernames and passwords.
Communication Data: information exchanged when you use our calling system, including call records and transcripts.

1.2 Usage Information

We may collect non-personal information about your use of Wave, including:

Log Data: such as IP addresses, browser type, operating system, and device information.
Analytics Data: data about your interactions with our website and services, such as pages visited and actions taken.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and improve our services.
To communicate with you about your account and our services.
To personalize your experience on Wave.
To analyze usage patterns and improve our website and services.
To comply with legal and regulatory obligations.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

With service providers who help us deliver and improve our services.
With your consent.
To comply with legal obligations.
In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee the security of your information.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal restrictions.
Opt-Out: You can opt out of receiving marketing communications from us.

6. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us